Refund policy

Acts Of Service accepts Returns and Exchanges in the following instances:

1. Product (s) delivered is/are inaccurate than the one ordered
2. Product (s) delivered is/are damaged on receipt

In all the cases above, please be advised:

1. The product being returned for exchange should be in unused condition, with its original tags and packaging intact.
2. The product was not purchased on discount (not applicable for inaccurate or damaged deliveries).

If the requisite size/design is not available immediately, refunds will not be made, instead we will issue a credit note or code which you can redeem against a purchase from www.aosonline.in within the next 90 days.

The shipping costs for returning the product purchased for exchange will not be reimbursed.

To Return & Exchange A Product

Send an email to support@aosonline.in to connect with our Customer Care team. Our Customer Care team will ascertain the reasons for Returns & Exchanges and accordingly guide you on the process.

Do note, Returns & Exchanges for product (s) that are inaccurate than the one ordered and/ or delivered is damaged on receipt, the cost of return/ reverse shipping will be borne by Acts Of Service.

You can return the goods within 7 business days of receiving it, in an unused, unwashed and unaltered condition, along with the original tags, packaging and the original sales invoice. Please use the services of a trusted courier agency of your choice to return the product. Please ensure that the return merchandise is securely packaged to avoid damage of goods in transit. If found damaged, the goods will not be replaced or refunded.

Once we receive the package, our team will determine if it is fit for replacement and send you an email informing you of the same. If deemed fit for return, we will replace the returned items (subject to availability) or else issue a credit note for the same amount. The credit note must be redeemed against a purchase made in the next 90 days. The replaced item will be dispatched to your address immediately. If deemed not fit for return, we will send the goods back to you. Processing and closing of an exchange issue may take 10 business days at our end.

Note: Customers cannot return or exchange an item which has been purchased online from a third-party website, any of our retail stores or vice versa. We also do not give any refund / return / cancellation on our products bought on Sale or Special/ Discount Offers.

Cancellation Policy: Made-to-Order Products

At Acts Of Service , we take pride in offering high-quality products and to avoid excessive inventory, we follow a made-to-order production process. This means that each product is individually crafted based on the order received, guaranteeing that it meets your unique preferences.

We understand that circumstances may arise where you need to cancel or modify your order. However, due to the nature of our production process, we have implemented a cancellation policy to streamline our operations and provide the best possible service to all our customers.

Cancellation Window:
Once an order is placed, you have a 24-hour window during which you may cancel your order without incurring any charges. This allows you sufficient time to review your purchase, consider any changes, and make a decision. We encourage you to reach out to our customer support team promptly if you wish to cancel your order within this timeframe.

Post 24-Hour Cancellation:
After the initial 24-hour cancellation period has passed, we are unable to accommodate cancellations or modifications to your order. This is because, by that point, our production process has already been initiated, and the necessary resources and materials have been allocated to fulfill your specific order.

Commitment to Customer Satisfaction:
We strive to provide the best experience possible for our valued customers. While we are unable to accept cancellations beyond the initial 24-hour period, we are committed to resolving any concerns or issues you may have with your order. If you have any questions, need assistance, or encounter any problems, do not hesitate to contact our customer support team. We will do our utmost to address your concerns and ensure your satisfaction.

We appreciate your understanding and cooperation regarding our cancellation policy for made-to-order products. By adhering to this policy, we can maintain the efficiency of our production process, reduce waste, and consistently deliver high-quality products to all our customers.

Thank you for choosing Acts Of Service. We look forward to providing you with an exceptional shopping experience and a product that exceeds your expectations.